"We see Michael Patterson as the primary doctor for our children and myself.To be honest I was skeptical to begin with having to pay for the membership while also having TennCare for our insurance. I worried that it wouldn't be worth it or that it would be difficult to manage referrals from him to our insurance for bigger things like X-rays or specialist visits. I can honestly say that they have navigated this change so smoothly and I can't even say how happy I am with this change. Our kids went to another pediatrician in town prior to this and it would take sometimes a week just to hear back about setting up an appointment with several hoops to jump through before being able to be seen. Michael is literally a text or email away and he often responds within the hour. Aside from the logistical side of how the practice works, Michael is so caring and makes sure to take the time needed to make sure we are happy with whatever plan we decide to do. He helps reassure and answer any and all questions we have. He truly is a huge blessing for our family. We couldn't be happier."
- Ali T.
"I went here as a first time patient to establish care. As someone with anxiety and has a hard time going into new places, especially a doctors office they were so incredibly understanding. If you want a doctor that doesn't keep you waiting for an hour for an appointment, or leave you sitting in the room after the nurse sees you for an additional hour, on top of being rushed out in 5 minutes this is a great place for you. I like how they have the model set up for primary care where they run on an affordable membership. This is beneficial to me as my insurance is not the greatest and I have considered changing my insurance but if I did so it would cost me much more than it is in my membership fees. They have a calm relaxing atmosphere (much nicer than when the building was a VA clinic), all the staff was polite from the front desk to my nurse Kristen and to Dr. Patterson. I felt heard, cared for and safe in this environment and coming from someone who has experienced some traumatic things I do not just say this without genuinely meaning it 100%. Thank you."
- Beth B.